Store Policies

Pricing Policy Almost all manufacturers specify a Minimum Advertised Price (MAP). You many find similar products to those that we offer, on eBay or other auction websites. Even though the product may be cheaper, has chosen to violate MAP policy. Manufacturers will not warranty or accept returned items bought below MAP price from sellers they cannot trust. Also, how can you trust a company or individual that chooses not to follow policy? What kind of customer service would you expect from them? Wide Open Diesel will price products at MAP in compliance with all manufacturers’ policies. You will get the lowest available price on your products and you will be buying from someone you can trust. Installation services are offered through Wide Open Diesel, but you must contact us for prices on these services. Should you find any prices on the Wide Open Diesel website that are not the most competitive available, please bring it to our attention and we will address it immediately! Core Charges Some of our products require you, the customer to pay a refundable “core charge.” The charge is usually applied to products such as injectors, pumps, etc. A core is a rebuild-able part that allows you compensation for a portion of the original price of the item. An actual “core charge” is a deposit for the value of the core that is paid by you, the customer, at the time of purchase. You will get your deposit back when we or the intended manufacturer receives your core. To get credit for a core, it must be the same model and part number as the new part that was purchased. The core cannot be broken or damaged beyond repair such that it could not be re-built. Cores must also be shipped back to the intended recipient within 30 days to receive your refund. The shipping cost for the return of the core is the responsibility of the customer. If you are unsure if your core meets these requirements, please contact us before you place an order. If you are not sure where to send your core, please contact us for details. Shipping Policy Wide Open Diesel ships via UPS for all orders considered non truck freight. Most products are shipped the day your order is placed or within 1-2 business days; exceptions include back-ordered items and custom order products. Most orders are received within 3-6 business days if the product is in stock. All back-ordered and custom parts will only have an estimated window of time for shipping and delivery. Contact us for details on the shipping of these products. Items ordered after 5pm ET will not ship until the next day. Because we ship UPS, we can access a tracking number for your package(s). Contact us for a tracking number after allowing the order to be processed and delivered. Some of the prices listed on our site include shipping costs: injectors, exhaust kits, etc. Other items such as valve bodies, transmission parts, etc. do not include shipping. It is the customer’s responsibility to make note of the items that do and do not include shipping in their price quote. Canceled Orders & Return Policy A canceled order will not be accepted by fax, voicemail or email; you must speak to us here at Wide Open Diesel to confirm “in person” that you order is to be canceled. Canceled orders (under Wide Open Diesel's discretion) will be refunded, minus credit card processing fees and shipping. The fees are as follows: VISA and Mastercard = 4%. All cancellations are subject to a 10% processing fee. Cancellation requests on items that have been shipped prior to the request are considered to be completed and therefore no cancellation will be granted. Specialty item orders (i.e. Custom Injectors, Monster VP 44 Injection Pumps, Custom Turbos)cannot be canceled, refunded, or returned. All returns must be authorized and approved by Wide Open Diesel. Return requests must be made within 5 days after receiving the product; the received date will be taken from the UPS record of delivery. We do not refund shipping charges on the original purchase if they are not included in the price offered on the site. Approved returnable items must be received by Wide Open Diesel within 30 days of the product being received by you, the customer, per UPS records. The product must be in new, unused condition, with all original boxes, packaging, parts, instructions, etc. Upon our receipt, all items will be inspected and at our discretion, credit may be refused and/or a re-stocking fee of 10%-25% may apply. The manufacturer will determine the basis for the submitted claim and will replace or repair the product and return it to the original purchaser. The original purchaser will be liable for the repair costs if the manufacturer determines that the fault or failure is other than that covered by warranty. The customer is responsible for shipping costs incurred for return products. Credit may not be given under the following circumstances: • The product has been installed and/or used (if the product is damaged in shipping you must contact us immediately - UPS does not cover items that have been removed from the box or installed) • Product has been damaged due to customer handling, usage, or attempt to install • The product is returned without the original contents of the box (instructions, etc.) • The seals/plastic coverings on product have been tampered with • Product’s item number does not match the item number of the original part shipped to you, the customer. • The RMA # (return merchandise authorization) is not obtained or affixed to the product. The RMA# is issued by the manufacturer upon a return request. An item will not be accepted if the RMA # is not obtained and authorized by the manufacturer. Contact manufacturers for more details. All products sold by Wide Open Diesel carry the warranty of the manufacturer and warranty products for the length of the manufacturers’ warranty period. Warranty documentation will be sent if applicable. We do not give any warranty to products that are not sold as named “Wide Open Diesel” beyond that of the manufacturer. If a product is defective, or you need more warranty information, it is the responsibility of the customer to contact us and/or the manufacturer. Attention: Some products sold by Wide Open Diesel are aftermarket products intended only for use “off-road” or for “show.” Due to restrictions in areas, some of these parts are not prohibited for “on-road” vehicles. It is the responsibility of the customer to check with their local restrictions and regulations for details. Products on this website are designed, tested, and listed for mid-sized diesel pick-up trucks only. The correct use of these products is the sole responsibility of the customer and Wide Open Diesel is not liable for any misuse of these products. If there are questions on installation or use of a product, please contact us; install and use these products at your own risk. Wide Open Diesel is not responsible for faulty installations or product misuse in any way. We believe that all prices and information on this site are accurate. Prices and information on the site can change without notice. Warranty Policy Wide Open Diesel warrants your purchases to be free from defects in materials and workmanship for the manufacturer’s warranty period. This warranty is limited to the original purchaser on the original vehicle for which the part was purchased. The warranty is not transferable. This warranty does not cover the cost of installation or the removal of the product. The warranty is void if the manufacturer determines that the product has been damaged, modified, abused, or improperly installed. Wide Open Diesel also voids all warranties, expressed or implied if a product is abused, misused, or improperly installed. **Note: Wide Open Diesel Performance is not responsible for the use of any products that violate local, state, or federal laws. The customer assumes complete responsibility for how they use products purchased from this online store.

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